Last updated: 25th January, 2026

​

These Terms and Conditions (“Terms”) are a legal agreement between you and Mendez Web Studio Ltd (company number 16956731) of 50b Southwark Bridge Road, London, England, SE1 0AR (“Company”, “we”, “us”, “our”). They apply to Your Session Bookings and YourSessionBookings.com and any related pages, apps, and services we provide (together, the “Platform”).

​

By accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

​

1) Definitions

• Customer: a person who uses the Platform to browse, enquire, or book an appointment/session with a Service Provider.

• Service Provider: a business or individual (e.g., barber, hairdresser, beauty professional, therapist, coach, consultant) who creates a profile and offers bookable services via the Platform.

• Content: any text, photos, pricing, policies, availability, messages, documents, or other material uploaded, posted, or sent through the Platform by users.

​

2) Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on the Platform. Your continued use after changes means you accept the updated Terms.

​

3) Platform role (we are an IT platform only)

The Platform provides software tools that allow Service Providers to publish information and allow Customers to request and book appointments/sessions.

​

Important:

• We do not provide the underlying services offered by Service Providers.

• We do not employ Service Providers, and we do not act as their agent, broker, or representative.

• Any contract for services is strictly between the Service Provider and the Customer. We are not a party to that contract and we have no responsibility for the service itself (including quality, safety, legality, timing, or outcomes).

​

4) Accounts and eligibility

You must provide accurate account information and keep it up to date. You are responsible for all activity on your account and for keeping login details secure.

If you are creating an account on behalf of a business, you confirm you have authority to bind that business to these Terms.

 

5) User responsibilities (all users)

You agree you will not:

• Use the Platform for any unlawful purpose or in violation of applicable laws/regulations.

• Post, upload, or share Content that is fraudulent, misleading, harmful, abusive, defamatory, or infringes someone else’s rights.

• Attempt to reverse engineer, decompile, bypass security, scrape, or interfere with the Platform.

 

6) Service Provider responsibilities (accuracy, legality, compliance)

Service Providers are solely responsible for:

• The accuracy and legality of all profile information, services, prices, availability, qualifications, and policies they publish.

• Their own terms for cancellations, refunds, no-shows, late arrivals, deposits, and service delivery.

• Ensuring they hold any licences/permissions/insurance required for their business and comply with all applicable laws (including consumer protection, health & safety, and advertising rules) in the jurisdictions where they operate.

• Obtaining all required consents from Customers (for example, consent to store contact details, send booking notifications/reminders, and process personal data for booking administration).

We do not verify, fact-check, or endorse Service Providers or their Content.

 

7) Customer responsibilities

Customers are responsible for:

• Reviewing the Service Provider’s information, prices, availability, and policies before booking.

• Resolving any service-related complaints/disputes directly with the Service Provider.

 

8) Bookings, cancellations, disputes

Bookings made through the Platform create obligations (if any) between the Customer and the Service Provider only.

We are not responsible for:

• Service outcomes, hygiene/health standards, professional conduct, or satisfaction.

• Disputes about cancellations, no-shows, refunds, deposits, service quality, or damages.

 

9) Prohibited services and content (strict)

You must not use the Platform to advertise, promote, arrange, or provide:

• Erotic/sexual services of any kind, or sexually explicit services/content.

• Illegal drugs / controlled substances, drug paraphernalia, or facilitation of drug transactions.

• Gambling services, betting, games of chance for money, or gambling promotion.

• Any illegal, violent, exploitative, hateful, or fraudulent activity.

• Anything that infringes intellectual property rights or other third-party rights.

We may remove Content and/or suspend or terminate accounts at our discretion where we believe these Terms are breached (see section 15).

 

10) User Content and licences

You retain ownership of your Content. By using the Platform, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, display, and transmit your Content only as necessary to operate, maintain, improve, and secure the Platform and provide the services you request (including sending booking notifications on your behalf).

You confirm you have all necessary rights/permissions to upload your Content (including images, logos, and text).

 

11) Privacy and data protection

We process personal data as described in our Privacy Policy. By using the Platform, you acknowledge that personal data will be processed for platform operation (including bookings, notifications, customer support, fraud prevention, and legal compliance).

Service Providers are responsible for providing any notices required to their Customers and for complying with applicable data protection laws for their own processing.

(Where needed, we may provide additional data-processing terms for Service Providers.)

 

12) Service availability and technical issues

The Platform is provided on an “as available” basis. Downtime, delays, and interruptions may occur due to maintenance, third-party failures, or unforeseen issues.

You are responsible for maintaining your own backup procedures and contingency plans for critical appointments and business operations.

 

13) Disclaimers (no warranties)

To the maximum extent permitted by law, we provide the Platform “as is” and without warranties of any kind, whether express or implied, including (without limitation) implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

​

We do not warrant that:

• the Platform will be uninterrupted, error-free, or fully secure,

• Content will be accurate or reliable,

• bookings/notifications will always be delivered.

 

14) Limitation of liability

To the maximum extent permitted by law, we will not be liable for any:

• loss of profits, revenue, business, goodwill, or opportunities,

• loss of data,

• indirect or consequential losses,
  arising from or connected with your use of (or inability to use) the Platform, including issues caused by downtime, integration failures, device/internet problems, user errors, double bookings, missed appointments, or Service Provider/Customer disputes.

If we are found liable despite the above, our total liability is limited to the amount you paid us for the Platform in the three (3) months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded (including liability for death/personal injury caused by negligence or fraud).

 

15) Suspension and termination (including no refund for breach)

We may suspend, restrict, or terminate access to the Platform immediately (with or without notice where reasonably necessary) if we believe you have breached these Terms, misused the Platform, or pose risk to users, the Platform, or third parties.

If we terminate your paid plan due to your breach of these Terms, you will not be entitled to any refund for unused time.

We may retain or delete data in accordance with our Privacy Policy and legal obligations.

 

16) Fees, billing, trials, and refunds

If you purchase a subscription or pay fees to us:

• Fees are charged in advance and are non-refundable, including for partially used billing periods.

• Trials (if offered) end automatically unless cancelled before the trial expires.

• We may change pricing/plan structures from time to time; changes apply from the next billing period (unless stated otherwise).

Exception: Nothing in this section limits any statutory rights you may have that cannot be excluded under applicable law.

 

17) Payments between Service Providers and Customers (Stripe)

If a Service Provider chooses to take deposits, upfront payments, or full payments, the Platform may provide a link or redirect for the Customer to pay via Stripe.

​

Important:

• Payments are processed by Stripe, a third-party payment processor.

• The Customer’s payment is made directly to the Service Provider (via the Service Provider’s Stripe account).

• Mendez Web Studio Ltd does not receive, hold, control, or handle Customer funds for these transactions and is not the seller/merchant of record.

• We do not store or process payment card details. Any payment information entered is handled by Stripe on Stripe’s pages and systems.

 

All matters relating to payments between Customers and Service Providers are the responsibility of the relevant Service Provider, including (without limitation):

• pricing, deposits, cancellations and refund rules,

• providing receipts or invoices where required,

• dealing with failed payments,

• chargebacks, disputes, and payment reversals,

• tax/VAT/sales tax reporting and compliance.

 

We are not responsible for payment processing errors, downtime, disputes, chargebacks, fraud checks, or payment-related compliance decisions made by Stripe or the Service Provider.

 

Stripe’s services are governed by Stripe’s own terms and policies, and use of payment features may require the Service Provider to connect and maintain an active Stripe account.

​

18) Service Provider Stripe connection and authorisation

To use payment features, a Service Provider may be required to connect their Stripe account to the Platform. By enabling or using payment features, the Service Provider authorises us to:

• transmit to Stripe the booking and payment-related information necessary to create payment links/checkout sessions (for example: service name, price, booking reference, and Customer contact details where required), and

• receive from Stripe limited information confirming payment status (for example: paid/unpaid, timestamps, and transaction identifiers) for booking administration and customer support purposes.

Service Providers are responsible for ensuring their Stripe account information is accurate, for meeting any Stripe onboarding/verification requirements, and for complying with all applicable payment and consumer laws in their jurisdiction.

 

19) Third-party links and integrations

The Platform may link to or integrate with third-party services (e.g., payment processors, calendars, SMS/email providers). We do not control them and are not responsible for:

• any decision by a third party (including Stripe) to refuse, hold, reverse, or delay a payment;

• any losses arising from your use of third-party payment pages or checkout flows, including payment disputes and chargebacks.

• their content, availability, performance, or practices.

 

Your use of third-party services is subject to their own terms and policies.

​

20) Reporting illegal content and policy breaches (EU notice-and-action style)

If you believe Content on the Platform is illegal or violates these Terms, you may notify us at contact@yoursessionbookings.com with:

• the URL/page and description of the Content,

• why you believe it is illegal or breaches these Terms,

• any supporting information.

We will review notices and may remove or restrict Content or accounts where appropriate.

 

21) Intellectual property and copyright complaints (US DMCA-style option)

If you believe Content infringes your copyright, you can contact contact@yoursessionbookings.com with the information typically required for a valid takedown notice (identification of the work, location of the material, contact details, and a statement of good-faith belief).

 

22) Indemnity

You agree to indemnify and hold harmless Mendez Web Studio Ltd and its directors, officers, employees, and contractors from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• your use of the Platform,

• your Content,

• your services/bookings (if you are a Service Provider),

• your breach of these Terms,

• your breach of laws or third-party rights,

• claims made by Customers or other third parties relating to services booked via the Platform.

 

23) Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except that if mandatory consumer protection laws in your country of residence give you the right to bring proceedings elsewhere, those rights are not excluded.

 

24) General

• Severability: If any provision is found invalid, the rest remains in force.

• No waiver: Failure to enforce a right is not a waiver.

• Assignment: We may assign our rights/obligations under these Terms; you may not without our consent.

• Entire agreement: These Terms and referenced policies form the entire agreement regarding Platform use.

 

25) Contact

Questions about these Terms:
Email: contact@yoursessionbookings.com
Company: Mendez Web Studio Ltd (company no. 16956731)
Address: 50b Southwark Bridge Road, London, England, SE1 0AR